Delivery

We ship worldwide using premium international courier services. Availability of specific carriers may vary by region.

Dispatch Time

Orders placed before 2 PM (Mon–Fri) are dispatched the same day.
Orders placed after 2 PM or during weekends/holidays will be dispatched on the next working day.

Delivery Time

Thailand: 1–2 business days
Worldwide: 3–7 business days

Please note that delivery times may vary. We work closely with our trusted carriers to minimise delays; however, LES DRESS is not responsible for delays caused by customs processing.
If your order has not arrived, please contact us within 14 days from dispatch. Beyond this period, we cannot guarantee a refund or replacement.

Order Tracking

You will receive an order confirmation and a tracking number once your order is dispatched.
Tracking can be followed directly on the carrier’s website.
If the courier is unable to deliver and the parcel is returned to us, we will refund your order minus the shipping cost.

Order Changes

If you need to amend your order details, please contact us as soon as possible.
We will do our best to accommodate your request, but no changes can be made once the order has been dispatched.
You may cancel your order at any time before dispatch.
Once dispatched, cancellation is no longer possible, though you may use our free return service as outlined below.

Duties & Taxes

All import duties and taxes imposed by the destination country will be calculated and included at checkout.
Please note that we do not control these charges or the time required for customs clearance, as this can vary significantly by country.
We recommend contacting your local customs office prior to purchase for detailed information.
By law, we must declare the full product value on all shipments and cannot modify these details to reduce customs fees.
If you refuse delivery, you will be responsible for the original shipping charges and any import duties or taxes incurred. These amounts will be deducted from your refund.

Returns

To return an item, please contact us within 14 days of receiving your order to arrange a complimentary return shipment.
Returns requested after this period may not be eligible for a refund.
To receive a refund (minus the original shipping cost), the returned item must comply with our Returns Policy:
Items must be unworn, unused, and in original condition.
All original tags and the security seal must remain attached.
Items must be returned in their original packaging where possible, to ensure safe transport.
We ask that you inspect all items upon delivery before removing any tags.
Items returned without original tags or security seals, or showing signs of wear, will not meet our Returns Policy and cannot be refunded.
Refunds can be issued only to the original payment method.